Frequently Asked Questions



Please peruse this list of frequently asked questions below to see if there is already an answer to your query. If you don't find what you are looking for, please feel free to contact me!



THE QUESTIONS



THE ANSWERS


1) What is your current wait time/How long will it take for my order to be ready?


The processing time for all orders is 2-4 weeks minimum. This means all items, no matter the size, will take no less than 2 weeks and no more than 4 weeks on average. Please see the Terms and Conditions page for more details.

As stated on the Terms and Conditions page, during certain times of the year, production times can increase without warning for any number of reasons. This can and does sometimes happen around holidays and major conventions. In general, though, the 2-4 weeks is what can be expected on average.

2) Can you give me an update on my order?


When an order is placed, I receive an email with the customer's name, address, email address, and order information. This info is entered into the queue for processing and a confirmation email is sent within 24-48 hours (or by Monday morning EST, whichever is the latter) from themandalorianarsenal@gmail.com to the email associated with the PayPal order. If you do not see your confirmation within a few days, please double check your spam folder for this email from themandalorianarsenal@gmail.com. On occasion, though, the confirmation email I send is returend to me as undeliverable. When this happens, it is the customer's responsibility to contact TMA with a valid email address or to set their filters to receive emails from this email address. With the ease of social media, I also try to post regular updates on my Facebook Page and usually a once a month update on the blog page of this site if there are going to be any delays. But typically, all orders are produced and sent within the 2-4 week time table.

Before requesting an update, please take a moment to look for the confirmation email you were sent or your PayPal account to see when you placed your order. Sometimes production times can be less, depending on the piece. If an order is as simple as a single armor piece, there is a possibility that it can ship sooner - but again, this is not a guarantee. Please be aware of this when placing your order. If it is still within that time, rest assured, I am working on it and will let you know when it is ready to ship. If it has been more than 4 weeks since you placed your order, by all means please do email me for an update.

Please believe me when I say I understand your desire for information because I've been there myself. But please do double check your purchase date and estimate the 2-4 weeks before asking for an update.

Finally on this subject - the production time is listed as a minimum, but depending on the time of year, holidays, and convention seasons, this time can increase without warning. When this happens, I will do my very best to keep to the 2-4 weeks and advise of any potential delays. Please take a moment add "themandalorianarsenal@gmail.com" to your email filters so important messages that come from there can reach you as well.

DO NOT SEND AN EMAIL TO THE PAYPAL ADDRESS OF WHITENOISEENTER@YAHOO.COM. THAT ADDRESS IS FOR PAYMENTS ONLY AND ALL MESSAGES PERTAINING TO TMA BUSINESS WILL BE IGNORED. Thank you for understanding and sorry for any inconvenience.

3) What materials are your products made from?


The majority of armor pieces produced by TMA are formed from .125 High Impact Polstyrene (majority of armor pieces). On occasion, .060 and .090 HIPs or 6mm Sintra (Closed-cell PVC foam board (specific pieces as noted) and Rondo (hybrid automotive resin and Bondo (red), Bondo Glass or Hair (green), or Bondo Jelly (also green)) will also be used. A white hybrid fiberglass resin is used for rotocast helmets and solid cast parts. I do occasionally offer 3D printed parts as well and I primarily use PLA filament.

4) Do you take commissions?


Commissions will return in 2019! Please see the Terms & Conditions page for more details.

5) Do you do more than hard armor parts?


Not at the present time. There are several people on the Mandalorian Mercs boards who can take soft-part commissions and several soft part sellers. At the present time, I do not possess the ability to produce soft parts for kits.

6) Will the parts of my costume I buy from you pass the standards for 501st, RL, MMCC, etc.?


Because the majority of what I make is basic Mandalorian armor, a lot of my customers are from the Mandalorian Mercs Costuming Club. I am classified as a "trusted vendor" and the armor I sell is acceptable for submission there. Final approval by the MMCC App Team is up to the finishing skills of the customer. While I have sold to members of the other groups, again - successful submission is up to the customer to follow each group's specific CRLs. Typically, 501st and RL standards are highly dependant on the paint application and execution of the final fitting. If you do purchase from TMA and you are an approved 501st, RL, or MMCC with your costume, be sure to let me know!

7) What sizes will your armor and helmets fit?


Most sizes are listed on the respective pages. All armor parts are geared as a "one-size-fits-most," meaning it is designed to fit most customers who are between 5ft to 6ft tall and between US- Medium to 2XL in size. All helmets are an average of 24" around the inside of the crown, so to see if it will fit you, measure your crown and add about 2" for padding. The TMA helmets should fit about 99% of customers.

For customers who purchase female chest plates, those sizes is listed on the STORE PAGE. These measurements are for what would be considered "proper" placement on your torso. I used to have cup sizes listed, but that was changed to reflect the actual dimensions of the pieces for a better estimation of fit.

For larger customers, there is an option called "trauma plating," which is essentially layering a piece of foam under, and larger than, the plates you receive from me. This gives the armor a thicker and larger look that will help eliminate any potential gaps in spacing. If you are going for MMCC membership, please be sure to consult with your local Ruus'alor for specifics on following the CRLs for your kit.

For smaller customers, as mentioned above and on the Terms and Conditions page, the armor plastic is HIPs (High Impact Polystyrene) that can be shaped with a little heat and trimmed with either sharp scissors, a hobby knife, a rotary tool, or a sander.

CUSTOMER ASSUMES ALL RESPONSIBILITY AND RISKS ASSOCIATED WITH TRIMMING AND SHAPING PIECES FOR THEIR ARMOR KITS.

8) What happened to the Ramikadyc armor, and will it ever be available again?


Interest comes and goes, and that is a big determining factor in upkeep of molds for certain parts. On April 7, 2018, after over 6 months of decreased interest, it was decided to semi-permanently retire the Ramikadyc armor set. The molds are in storage and will be kept there in case of renewed interest, however no regular sales are available at this time. If time permits in between regular sales and commissions, the parts of this kit may be worked on to make them better quality, but that is not a guarantee. Sorry for any inconvenience.

9) How can I take advantage of your RUSH and Assembly service?



As announced on the BLOG page, RUSH and Assembly have returned.

RUSH - The old RUSH service guaranteed production within 2 weeks. However, with the production times being reduced to 2-4 weeks, this is not typically needed. However, if you want your item sooner, please EMAIL ME to discuss this option. Sometimes I can ship out an item within 24-48 hours, if I have the material on hand or if I have a part already cast/pulled. But it can take up to 3-5 business days for RUSH production, especially if it is a helmet or full armor kit. This time DOES NOT include weekends or holidays, so please take this into account when considering a RUSH order.

RUSH PRICES:
STORE ITEMS - $15USD
HELMETS - $30USD
ARMOR KITS - $30USD
COMBOS - $50USD

If a RUSH is feasible and available, an invoice will be sent for the amount through PayPal and must be paid ASAP to avoid any delays in the RUSH processing.

ASSEMBLY - It is understandable that sometimes a customer may not have the tools or space needed to assemble their kits, so if you would like to have your kits assembled, please EMAIL ME to discuss this option. Assembly adds one (1) extra week of production to the schedule and IS NOT AVAILABLE for RUSH service. As mentioned on the STORE page, the only items I will not assemble are the Gauntlet kits (Classic or Death Watch) and attaching the side resin box to the right Classic gauntlet because these need to be done by the customer to ensure proper fit. I can assemble the Sabine gauntlets, though, because they are generally a "one size" option.

ASSEMBLY PRICES AND DETAILS:
ARMOR PIECES - $50USD
  • Sabine gauntlets full - includes attaching toppers and velcro closure method
  • DW toppers attached to top halves w/cut out for electronics (if desired)
  • Classic gauntlet - attach rocket on left top and resin top box on right.
  • DW thighs - holsters attached
  • Classic Knees - full assembly
  • Sabine paint sprayer - full assemble
  • HELMETS - $50-$75USD
  • $50 price includes sanding of 2-part seams, all trimming and cut out of visor area, pre-cut visor, attachment of ears, assembly of RF (if necessary). Visor is sent with the helmet, but not installed
  • $75 price includes all of the above. and visor installed. However - CUSTOMER ACCEPTS ALL RESPONSIBILITY FOR PROPER COVERING AND PROTECTION OF VISOR DURING FINISHING AND PAINTING PROCESS.

  • All of the assembly information and prices are on the HELMETS, STORE, and ARMOR pages for your convenience.


    As I said above, if you haven't found an answer to your question, please contact me! I'll do my best to respond within a few days.