Frequently Asked Questions



Please peruse this list of frequently asked questions below to see if there is already an answer to your query. If you don't find what you are looking for, please feel free to contact me!



THE QUESTIONS



THE ANSWERS

1) What is your current wait time/How long will it take for my order to be ready?


As of April 1st, 2017, all processing times are 8 weeks minimum. Please see the TIMELINE page for all these details.

2) What materials are your products made from?


All products produced from the TMA shop are made from .125 High Impact Polstyrene (majority of armor pieces), .060 HIPs (specific pieces as noted), white hybrid fiberglass resin (rotocast helmets, solid cast parts), and Rondo (hybrid automotive resin and Bondo (red), Bondo Glass or Hair (green), or Bondo Jelly also green)). Other products that are included with some orders can include but are not limited to - nylon web strapping and associated plastic "parachute" buckles, L200 craft foam (varying thicknesses), and acrylic lenses (varying thicknesses and colors).

3) Do you offer painting services?


As stated on the INDEX page, I do not paint the pieces in custom colors or styles. Personal taste in specific details vary from individual to individual, and what I think looks good may not be what you think. All helmetsand resin pieces will be painted with a silver/aluminum primer as a base coat, however,final custom painting is left up to the purchaser.

If you do wish to have someone else paint it for you, please go to Darth Cleavage's website to make an inquiry about her services.

In 2016, TMA will be exploring the possibility of offering in-house painting for Death Watch and Night Owl helmets and armor - however that is something that is still being worked out and will be announced when it is available.

4) I would REALLY like to have X piece made. Can you make it for me, how much will it cost, and how long will it take?


PLEASE NOTE: Because of the size of the queue and amount of backlogged work as of January 1, 2017, all commission services have been suspended until further notice. I apologize for any inconvenience this may cause. The following information is provided to answer the question, though.

A: It depends on the complexity of the piece. It also depends on the potential future sales of similar items. There are those times that I will have to refuse a commission simply because there is insufficient reference, not enough time, or the cost for me to successfully produce what you want is higher than expected. If I turn down your request, it's not for any other reason than I do not feel you would be satisfied with the result, and I'd rather be honest upfront before any funds change hands. I will not make a promise I can't keep. Also, all pieces made remain the property of TMA with unrestricted future use. The price of the items in future sales may be substantially lower than what you paid. This is because what you are paying for as a commission is the time it takes to create the original and future sales are for time and material to create the copy.

Before requesting a custom commission, please consider the following:
A) Individual custom armor pieces start at a minimum of $100 and can go up from there depending on the complexity of the piece and the time and material needed to cast/fabricate. These items can take between 1-2 months to complete.
B) CUSTOM Helmets start at $500 and take between 2-4 months months to fabricate.
C) CUSTOM full armor sets start at $1000 and can take 3-6 months to construct.

Depending on the complexity of the pieces you want, the price could be higher or the time could be longer.



Please see the Terms & Conditions page for more details.

5) Do you do more than hard armor parts?


Not at the present time. There are several people on the Mandalorian Mercs boards who can take soft-part commissions and several soft part sellers. At the present time, I do not possess the ability to produce soft parts for kits.

6) Q: Will the parts of my costume I buy from you pass the standards for 501st, RL, MMCC, etc.?


A: Because the majority of what I make is Mandalorian armor, a lot of my customers are from the Mandalorian Mercs Costuming Club and my armor is acceptable for submission there and final approval by the App Team is up to the finishing skills of the customer. However, while I have sold to members of the other groups, successful submission is up to the customer to follow each group's CRLs. I do carry the Starkiller items which have been approved by both the 501st and the RL. So far, there is only one full Bo Katan (not a TMA build) and several who use the Night Owl from the same molds in TMA possession (but were produced by Head Shot Props) in the Legion and I believe a Pre Visla (Season 2 Clone Wars), but not any Death Watch yet that I have seen. There could be some that I have missed and more in the future, but that will depend on the individual buyer painting their costume to the specifications of the group. Typically, 501st and RL standards are highly dependant on the paint application and execution of the final fitting. If you do purchase from TMA and you are an approved 501st, RL, or MMCC with your costume, be sure to let me know!

7) Q: What sizes will your armor fit?


A: For the ladies, I currently have 4 female armor chest pieces. The Fem1 is shaped for the ladies but is not curvy. I have been told (and seen) a couple of customers fit up to DD. The F2 is curvy but will only fit up to a C. The F3 is also curvy like the F2, but will fit up to D or DD, depending on the fabric used underneath for the soft parts of the costume. And finally, there is the Night Owl (Bo Katan) set fashioned after the Bo Katan references and it should fit up to a D - again depending on the fabric used for the costume. If you are intested in a different size or shape for female chest armor, please EMAIL ME to discuss your needs.

For all other armor parts, the sizes are a general one-size-fits-most. It is designed to fit most customers who are between 5ft to 6ft tall and between US- large to 2XL in size.

For smaller customers, as mentioned above and on the Terms and Conditions page, the armor plastic is HIPs (High Impact Polystyrene) that can be shaped with a little heat and trimmed with either sharp scissors, a hobby knife, a rotary tool, or a sander. For larger customers, if you have any concerns, please feel free to EMAIL ME and we can discuss options.

8) Q: What are the dimensions of your helmets and will they fit me?


A: Please see the HELMETS PAGE for all of that information.

9) Q: It's been X days/weeks since I ordered and I haven't heard from you at all or received my package. Can you give me an update on my order?


A: As stated elsewhere on this site, when an order is placed, PayPal sends an email to the payment address with the customer's name, address, email address, and order information. This info is entered into the queue for processing and a confirmation email is returned within 24-48 hours (or by Monday morning EST, whichever is the latter) to the email associated with the PayPal order. If you do not see your confirmation within a few days, please double check your spam folder for an email from whitenoiseenter@yahoo.com. 9 out of 10 times, that is where this message ends up. On occasion, though, the confirmation email I send is returend to me as undeliverable. When this happens, it is the customer's responsibility to contact TMA with a valid email address or to set their filters to receive emails from both the payment address and the coorespondence email address.

Because of the amount of orders I process (typically over 50 helmets and over 30 full armor kits at any given time), all processing times for all items has been changed to a flat 8 week minimum standard. With the ease of social media, I try to post regular updates on my Facebook Page and usually a once a month update on the blog page of this site if there are going to be any delays.

Also, before requesting an update, please take a moment to look at the confirmation email/message you were sent when you placed your order. Please remember that processing has been changed to a minimum 8 week standard, meaning if you order at the end of February, your order will not be processed until around the end of April - which does look like 3 months...but rest assured, your orders will be worked on as they come in to be fair to all customers. Also, sometimes production times can be less, depending on the piece. If an order is as simple as a single armor piece, there is a possibility that it can arrive sooner - but again, this is not a guarantee. Please be aware of this when placing your order. This production time is listed in several places here on this site. If it is still within that time, rest assured, I am working on it and will let you know when it is ready to ship. If it has been more than a week after the estimated time and you have not heard from me or received a shipping notice, then please do email me for an update.

Please believe me when I say I understand your desire for information because I've been there myself. I still like to purchase parts I want and don't make from other sellers. But please do double check your purchase date and compare it to the TIMELINE page before asking for an update.

Finally on this subject - as stated in several places, the production time is listed as a minimum, but depending on the time of year and con season, this time can increase without warning. When this happens, I will do my very best to advise of any potential delays. Please take a moment to "friend" the FACEBOOK PAGE. This is where mass notifications are sent out. Also, please add "themandalorianarsenal@gmail.com" to your email filters so important messages that come from there can reach you as well.

10) What is the RUSH service and how can I take advantage of it?


PLEASE NOTE: Russh processing is suspended until further notice.

A: RUSH service gives your order priority processing of 2 weeks (not including shipping transit) and is a scale based on the parts ordered. Please see the INDEX page and the Terms and Conditions page for more details. RUSH SERVICE HAS BEEN SUSPENDED UNTIL FURTHER NOTICE.

11) Can I still get something that you used to make but isn't listed anymore?


A: Some items have been permanently discontinued for one reason or another, but it never hurts to ask!

12) What happened to the old options like assembly and painting?


A: Good question. As with everything, you learn by trial and error. The sad fact is primarily it caused my processing time to increase to longer than 8 weeks in some instances. So, after much soul searching and deliberation, I've decided to simply offer the helmets untrimmed, unassembled, and unpainted with an uncut visor sheet and all associated parts for the helmet. Yes, I can trim and assemble them for you for a $30 fee if you would like. Please email me to request this service.

As I said above, if you haven't found an answer to your question, please contact me! I'll do my best to respond within a few days.