Frequently Asked Questions



Please peruse this list of frequently asked questions below to see if there is already an answer to your query. If you don't find what you are looking for, please feel free to contact me!



THE QUESTIONS



THE ANSWERS


1) What is your current wait time/How long will it take for my order to be ready?


The processing time for all orders is 2-4 weeks minimum. Please see the Terms and Conditions page for more details.

As stated on the Terms and Conditions page, during certain times of the year, production times can increase without warning for any number of reasons. This can and does sometimes happen around holidays and major conventions. In general, though, the 2-4 weeks is what can be expected on average.

2) Can you give me an update on my order?


When an order is placed, I receive an email with the customer's name, address, email address, and order information. This info is entered into the queue for processing and a confirmation email is sent within 24-48 hours (or by Monday morning EST, whichever is the latter) from themandalorianarsenal@gmail.com to the email associated with the PayPal order. If you do not see your confirmation within a few days, please double check your spam folder for this email from themandalorianarsenal@gmail.com. On occasion, though, the confirmation email I send is returend to me as undeliverable. When this happens, it is the customer's responsibility to contact TMA with a valid email address or to set their filters to receive emails from this email address. With the ease of social media, I also try to post regular updates on my Facebook Page and usually a once a month update on the blog page of this site if there are going to be any delays. But typically, all orders are produced and sent within the 2-4 week time table.

Before requesting an update, please take a moment to look for the confirmation email you were sent or your PayPal account to see when you placed your order. Sometimes production times can be less, depending on the piece. If an order is as simple as a single armor piece, there is a possibility that it can ship sooner - but again, this is not a guarantee. Please be aware of this when placing your order. If it is still within that time, rest assured, I am working on it and will let you know when it is ready to ship. If it has been more than 4 weeks since you placed your order, by all means please do email me for an update.

Please believe me when I say I understand your desire for information because I've been there myself. But please do double check your purchase date and estimate the 2-4 weeks before asking for an update.

Finally on this subject - the production time is listed as a minimum, but depending on the time of year, holidays, and convention seasons, this time can increase without warning. When this happens, I will do my very best to keep to the 2-4 weeks and advise of any potential delays. Please take a moment add "themandalorianarsenal@gmail.com" to your email filters so important messages that come from there can reach you as well.

DO NOT SEND AN EMAIL TO THE PAYPAL ADDRESS OF WHITENOISEENTER@YAHOO.COM. THAT ADDRESS IS FOR PAYMENTS ONLY AND ALL MESSAGES PERTAINING TO TMA BUSINESS WILL BE IGNORED. Thank you for understanding and sorry for any inconvenience.

3) What materials are your products made from?


The majority of armor pieces produced by TMA are formed from .125 High Impact Polstyrene (majority of armor pieces). On occasion, .060 and .090 HIPs or 6mm Sintra (Closed-cell PVC foam board (specific pieces as noted) and Rondo (hybrid automotive resin and Bondo (red), Bondo Glass or Hair (green), or Bondo Jelly (also green)) will also be used. A white hybrid fiberglass resin is used for rotocast helmets and solid cast parts. I do occasionally offer 3D printed parts as well and I primarily use PLA filament.

4) Do you take commissions?


Not for the foreseeable future. Please see the Terms & Conditions page for more details.

5) Do you do more than hard armor parts?


Not at the present time. There are several people on the Mandalorian Mercs boards who can take soft-part commissions and several soft part sellers. At the present time, I do not possess the ability to produce soft parts for kits.

6) Will the parts of my costume I buy from you pass the standards for 501st, RL, MMCC, etc.?


Because the majority of what I make is basic Mandalorian armor, a lot of my customers are from the Mandalorian Mercs Costuming Club. I am classified as a "trusted vendor" and the armor I sell is acceptable for submission there. Final approval by the MMCC App Team is up to the finishing skills of the customer. While I have sold to members of the other groups, again - successful submission is up to the customer to follow each group's specific CRLs. Typically, 501st and RL standards are highly dependant on the paint application and execution of the final fitting. If you do purchase from TMA and you are an approved 501st, RL, or MMCC with your costume, be sure to let me know!

7) What sizes will your armor and helmets fit?


Most sizes are listed on the respective pages. All armor parts are geared as a "one-size-fits-most," meaning it is designed to fit most customers who are between 5ft to 6ft tall and between US- Medium to 2XL in size. All helmets should fit up to a 24" crown comfortably wth minimal padding.

For customers who purchase female chest plates, those sizes is listed on the STORE PAGE. These measurements are for what would be considered "proper" placement on your torso. I used to have cup sizes listed, but that was changed to reflect the actual dimensions of the pieces for a better estimation of fit.

For larger customers, there is an option called "trauma plating," which is essentially layering a piece of foam under, and larger than, the plates you receive from me. This gives the armor a thicker and larger look that will help eliminate any potential gaps in spacing. If you are going for MMCC membership, please be sure to consult with your local Ruus'alor for specifics on following the CRLs for your kit.

For smaller customers, as mentioned above and on the Terms and Conditions page, the armor plastic is HIPs (High Impact Polystyrene) that can be shaped with a little heat and trimmed with either sharp scissors, a hobby knife, a rotary tool, or a sander.

CUSTOMER ASSUMES ALL RESPONSIBILITY AND RISKS ASSOCIATED WITH TRIMMING AND SHAPING PIECES FOR THEIR ARMOR KITS.

8) What happened to your assembly service and the DELUXE options?



In order to speed up production times, the decision was made to temporarily suspend that service. If/when it comes back, that will be announced on the BLOG page.

9) Why did my friend get their stuff pre-trimmed and I didn't? - or - I bought from you before and my stuff was pre-trimmed, why isn't it this time?


Yet another process that is a victim of needing to speed up production and lessen the overall time to make/send out items. I am still willing to do it at an additional charge and with the understanding that the time for completion will increase. Please email me if you would like to discuss this charge. Most of the production scrap/flashing will be removed, but final trim to get the parts to the final look will be up to the customer.



As I said above, if you haven't found an answer to your question, please contact me! I'll do my best to respond within a few days.