The Mandalorian arsenal is here to serve your costuming needs!


Please feel free to contact me concerning your costume creation.

BEFORE SENDING AN EMAIL, PLEASE CLICK ON THE LINK THAT PERTAINS TO YOUR INQUIRY:



ORDER STATUS

  • Please submit any query directly to themandalorianarsenal@gmail.com. The email address whitenoiseenter@yahoo.com is for payments only. All inquiries sent there will be ignored. Sorry for any inconvenience.
  • If you are inquiring as to a status of your order, please check your order date. Remember all orders are at 8 weeks minimum standard production, subject to the provisions laid out on the Terms and Conditions page. If it is within this time, please be assured that your item is being worked on in the order in which is was received. What this means is that all orders, regardless of size, will be approximately 8 weeks for full production and shipping will be after that time frame. I will do everything in my power to keep it as close to the 8 weeks as possible, but if it is beyond that time frame, you have every right to ask for an update on your order and I will be happy to provide one.
  • Please make sure you are a friend of TMA on Facebook and that you "like" the fan pages, TMA and The Mandalorian Arsenal. Because of the amount of customers, these social media outlets are the best souce for all updates and important information concerning new products, production, and delays.
  • If you do email for an update,

    PLEASE DO NOT GIVE YOUR "Unique Transaction" NUMBER YOU RECEIVED FROM PAYPAL!

    That number is no good for tracking on my end. As it indicates, it is a "unique" number specifically generated for you and you alone should you have a need to track your purchase through PayPal. TMA receives a completely different transaction number. PLEASE ONLY give your name, email address, and date of purchase for tracking your order.
  • If you contact me through Facebook (any page), PLEASE provide the above information if your Facebook profile has a different name.
  • At TMA, I pride myself on good communication with customers to help in every way possible. If you have any questions or concerns (other than for the reasons listed above), please do not hesitate to contact me. I do my best to answer questions relatively quickly, but sometimes it can take a few days - especially over the weekend, during holidays, if I am working on orders, or if I am out of the office on business. But rest assured, regular time for responses is 24-48 hours.
  • And finally, again please check your order date before inquiring about a status of your order. As stated, all orders are 8 week minimum.

SHIPPING QUOTES

Shipping prices vary from country to country. The cost of shipping to the United States and its territories is covered in the purchase price, and that amount is credited towards international shipping costs. For example, a 4lb. helmet shipping inside the USA can cost up to $20USD and that same helmet fo Australia can cost around $52USD. So as a courtesy, I round that to a $30USD difference and that is all I ask the customer to pay to help offset those costs. (This is for FIRST CLASS POST only. Priority Mail International, Priority Mail Express International, and Global Express Guarantee are higer costs and we can discuss those prices if you would like.)

That said, when emailing an inquiry for shipping, please include your country only, as the USPS.com site does not ask for specific city, township, or region when estimating a price.

PLEASE NOTE: If a package can go First Class (4lbs or less, 12"x12"x12" package or smaller), this will be the first option suggested. However, this does not include insurance other than what is allowed by the USPS.com (not full coverage). If you would like full insurance, that can be arranged, howeverfull price for the order will be declared on the postage and you will be responsible for any and all import fees and tariffs.

So to sum up - your shipping quote will be the total amount shown on the USPS.com site for the size/weight/destination of your package minus the allowance for USA shipping of the same package.

When you place an order with TMA, you will receive an email confirmation within 48 hours (usually 24 with the exception of the weekends and holidays - in which case your confirmation will come by the following Monday morning or relative business day) with the STANDARD TIME FRAME as listed here and elsewhere on this site. If you do not see a confirmation within the 48 hours or by the end of the business day following the weekend or holiday, please do not hesitate to contact me to make sure. Times are subject to change for any number of reasons, but TMA will work very hard to make sure you get your items within the projected time frame.

Please submit your query directly to themandalorianarsenal@gmail.com



The email address whitenoiseenter@yahoo.com is for payments only. All inquiries sent there will be ignored. Sorry for any inconvenience.