TERMS & CONDITIONS



Below are the Terms and Conditions for all sales here on the TMA site. If you have any questions or concerns regarding your purchase, please feel free to contact me!

IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THEY HAVE READ AND UNDERSTAND THESE TERMS AND CONDITIONS PRIOR TO THE SALE. THANK YOU FOR YOUR UNDERSTANDING AND YOUR BUSINESS.

Customers making purchases made from this website are considered to be entering a legally binding contract. As such, all purchases made must be done so by those 18 years of age or older. No exceptions. Those under the age of 18 must have a parent or legal guardina make the purchase for them.


CHANGES HAVE BEEN MADE TO THIS PAGE AND ARE EFFECTIVE STARTING FEBRUARY 12, 2019. ALL ORDERS PRIOR TO FEBRUARY 12, 2019, GO HERE TO SEE THE TERMS AND CONDITIONS OF YOUR PURCHASE



TABLE OF CONTENTS:
PRODUCT DETAILS
PAYMENT METHODS/ORDER CONFIRMATION/PRODUCTION TIMES
SHIPPING INFORMATION/CONFIRMATION
INSURANCE/EXCHANGES/CANCELLATIONS/REFUNDS
FINAL THOUGHTS


PRODUCT DETAILS


HELMETS - All helmets and associated parts will come unassembled and unpainted with the base "production ring" of the helmets trimmed off and bottom edge and 2 part seams rough sanded. Helmets include a pre-cut visor and removal of the protective film is the customer's responsibility. SABINE HELMETS have an integrated hinge bolt in the RF and CLASSIC HELMETS will include integrated ear cap magnets and RF stalk bolt. ASSEMBLY SERVICE IS AVAILABLE FOR ADDITIONAL FEES. For assembly where the visor is installed, CUSTOMER ACCEPTS ALL RESPONSIBILITY FOR PROPER COVERING AND PROTECTION OF VISOR DURING FINISHING AND PAINTING PROCESS.

ARMOR - all resin and plastic armor parts will come with basic trimming to remove the majority of production flashing prior to shipping. Final trimming and shaping for fit may still be required of the customer when the armor is received.

PLEASE NOTE - Due to the nature of the casting process, some minor inconsistencies can and may occur in resin products. Every effort will be made to ensure these inconsistencies are kept to a minimum. These inconsistencies include, but are not limited to, thick and/or thin spots, small bubbles, minor imperfections in the inner layer of the casts, and variations in the thickness of the castings. Even in a climate-controlled shop, a wide range of temperature and humidity variables can make a difference from casting to casting. Some minor inconsistencies that affect the EXTERIOR APPEARANCE may not be corrected prior to shipping and are usually eliminated during the trim, sanding, assembly, and painting process. This is not, however, a guarantee that every minor inconsistency will be corrected and some may still exist when you receive the helmet or resin parts. Helmets and resin parts with major defects will not be shipped. If a helmet or resin part with more than minor inconsistencies is received, please CONTACT ME to discuss exchange options.

COMBOS - all details from armor and helmets apply.

ASSEMBLY - Items listed on the ARMOR, HELMETS, and STORE pages for assembly are done as described. Please see those pages for details.

TMA PAYMENT METHODS


All transactions are done through PayPal and all payment amounts are in US DOLLARS. eChecks are accepted, but add an additional week to processing. NO MONEY ORDERS ARE ACCEPTED!

Please note: The PayPal address where payment sent IS NOT THE CONTACT EMAIL ADDRESS! The PayPal email address is only used to receive payments for purchases. No inquiries will be handled from the PayPal address. Sorry for any inconvenience.

ORDER CONFIRMATION


White Noise Entertainment is the full legal business name and parent company under which TMA operates. When an order is received, the information from PayPal is entered into the TMA ledger and an email confirmation is sent from the TMA contact email of themandalorianarsenal@gmail.com to the address attached to the customer's PayPal account. This confirmation, unless otherwise noted here on this site, is typically sent within 24-48 hours of receipt, excluding weekends, holidays, and personal vacation times. The PayPal email address is only for payments and is not to be used for any correspondence. Any and all emails sent to this address concerning TMA business will be ignored. I apologize for any inconvenience.

In order to protect personal information, WNE/TMA will only send confirmation and correspondence to the email address and person from which payments are received through PayPal and will only send packages to the address listed on the PayPal order form. If a customer is using a PayPal account that is not their own or if the destination address is different from what is listed, WNE/TMA must be contacted as soon as possible to ensure proper delivery of items purchased. INTERNATIONAL CUSTOMERS: in the case of the PayPal name and/or address being in a native script, please provide an English translation. Your native script name and address will be placed on the address label for your country's postal service, but an English translation of your name is needed for the US postal service. Again, this is to protect personal information and to match records with purchases made. WNE/TMA will not be responsible for any miscommunication between parties, misdirected email, or misplaced packages due to errors in ordering. WNE/TMA cannot be held responsible if items are shipped to an incorrect address if no contact is made by the customer prior to shipping. WNE/TMA also cannot and will not be held responsible for any further shipping costs due to returned international packages.

PRODUCTION TIMES:


Beginning February 12, 2019, all items produced by TMA are 8 weeks minimum. This applies to everything listed on this site, and means that all items, no matter what it is, will take up to 8 weeks on average. Assembled parts have one (1) extra week. Please take this into account when placing an order.

Production times can increase without warning at any time for any reason and I do try my best not to have this happen. However, instances where this may occur can include major convention times and personal unplanned medical reasons (sickness, injury, etc.) If this does happen, a notice will be sent out to all customers affected with an estimation of the legnth of the delay, along with the reminder that if your order is needed sooner rather than later, every effort will be made to ensure on-time production and delivery as a courtesy to those who ask. Thank you for your understanding.

SHIPPING INFORMATION:


Shipping to the USA and its territories is included in the price shown on this site. All international customers must EMAIL ME for a shipping quote and invoice prior to shipping.

Priority Mail (2-3 days) is used for DOMESTIC USA orders. INTERNATIONAL ORDERS have First Class (under 4lbs, under 36" total girth, up to 4 weeks average when available), Priority Mail International (over 4lbs, bigger than 36" girth, 2 weeks average, some insurance, and tracking), Priority Mail Express International (average 8 calendar days, some insurance, and tracking), and Global Express Guaranteed (2-3 days average). All items, regardless of shipping method, will be declared at full value minus shipping charges. Customer is responsible for all import fees or customs issues that my arise with the declared value. Again, WNE/TMA is not responsible for any issues that arrise with customs, tarrifs, or postal regulations outside the United States. The customer is responsible for all shipping import taxes, duties, fees or charges that may arise. If you are unfamiliar with these charges (if any), please speak to your local postal or customs office for more information prior to purchasing. If for any reason these fees are refused at the time of delivery and your order is returned to WNE/TMA, your order including shipping costs will not be refunded.

TMA is not responsible for lost, stolen, misdirected, or returned mail if the address we receive is incorrect or if the item shipped is not picked up from your local postal office. If no insurance is requested, WNE/TMA cannot be held responsible for any damage or loss that occurs during shipping or any theft of items after USPS confirmation of delivery. There is a small amount of insurance on Priority Mail packages, but it does not cover the full amount. If damage, loss, or theft does occur, it is up to the customer to file a claim with the USPS whether insurance is purchased or not. If the claim is successful, CONTACT ME so we can discuss replacement costs. You can get a new item if yours is truly damaged beyond repair, lost, or stolen, but it must be paid for by the USPS claim.

When an order is ready to be shipped, the information given to WNE/TMA through PayPal (address, email address, etc) is what will be used to secure the shipping label(s) for the package(s) to be sent. If there are any issues - such as an address that comes up as "undeliverable" by PayPal or the USPS.com site or other issues such as shipping charges owed - several attempts will be made to contact the customer to rectify the situation and resolve the issue. Because I want to make sure you get your order, I will make no less than 3 attempts within a 2 week period to reach the customer. It is the customer's responsibility to ensure the proper email and physical mailing address is listed with PayPal and TMA cannot and will not be held in any way responsible if this information is incorrect. Examples of problems that can arrise that need to be corrected are:
  • 1) The email address for contact is "returned" by mail server as "undeliverable,"
  • 2) The mailing address comes up as "undeliverable" by the USPS.com website,
  • 3) Funds are owed, such as a shipping charge or remainder of an invoice balance.
Should these problems occur, there may be a delay in processing or shipping the order until the customer corrects the issue. The order will be shipped within 24 hours (or next available shipping date) once the customer has rectified the issue.

PLEASE NOTE: If, after repeated attempts, the customer fails to reply within 45 days of the date of purchase, the order will be "suspended" and will then begin the 8 week production period again once the customer has made contact. If in the rare case that no contact is made within the aloted time given by PayPal, the customer forefits their purchase and they will not be eligible for a refund. The ONE AND ONLY exception to this is if there is a situation that prevents TMA from producing the order in a timely manner. Typically, no order will take longer than 8 weeks (except assembled items), however there are some times of the year where unintended delays (acts of God, personal injury, Convention rush) may happen. If this happens, the individual orders will be handled on a case-by-case basis.

Thank you for your understanding.

SHIPPING CONFIRMATION


In general, the USPS is always the most cost-effective way to ship items and will be used for all shipping. When the shipping label for an order has been created through PayPal or at the USPS.com site, you should receive a notice from them of the created label, shipping date (usually next day), and estimated delivery date with a tracking number. That number, if using USPS,is then put into the order information on PayPal. This means you should get up to two shipping notifications - one from USPS.com and one from PayPal.

NOTE #1 It is the customer's responsibility to ensure the proper email address is received for our records. WNE/TMA cannot be held responsible for emails returned or not received due to email address error or the server sending messages to the "spam" or "junk" folders.

NOTE #2 It is the customer's responsibility to ensure the proper mailing address is received for our records. WNE/TMA cannot be held responsible for returned packages or misdirected packages due to an incorrect address received. The address received with each payment from PayPal is what will be used for shipping.

INSURANCE / EXCHANGES / CANCELLATIONS / REFUNDS


INSURANCE

Full insurance can be added to packages, but only upon request. WNE/TMA cannot and will not be held responsible for lost, stolen, or damaged items as a result of shipping. It is the customer's responsibility to file any insurance claims they feel necessary to recover any losses as a result of shipping.

USPS shipping comes with $50 insurance towards the package(s) for Priority Mail as a standard. Any additional insurance placed on a package(s) can sometimes require signature confirmation to receive the item from the USPS, so it is the customer's responsibility to be available to receive the package.

In the event that a package is damaged, lost, or stolen, as stated, it is the customer's responsibility to file a claim with the USPS. Please CONTACT ME to let me know your situation and that you are filing a claim. Upon completion of the claim, email me again so we can proceed with a replacement.

  • 1) DAMAGED GOODS:
  • a) HELMETS -
  • i) If the helmet is easily repairable and you wish to do the work, I will offer whatever help I can by way of advice and suggestions.
  • ii) If the helmet is repairable but you wish to exchange for a replacement, you must use the insurance funds you receive from USPS.com claim to pay for the shipping to send back the damaged helmet and shipping of the replacement. No other costs will be involved.
  • b) ARMOR PIECES - As with the helmets above, armor pieces damaged beyond repair can be replaced. Depending on the severity of the damage, it may not be necessary to return the damaged pieces and the insurance claim will be used to pay for cost of materials and shipping of the replacement parts.
  • 2) LOST/STOLEN GOODS - in the unfortunate event that your items are lost or stolen, as with damaged goods above, it will be your responsibility to file any claims with the USPS.com and then use the funds you receive from your claim to get the replacement parts.

  • While not necessary for purchase, insurance protects both of us, the seller and the buyer. If the packages are damaged, lost, or stolen, I will work with you as best I can so that you get what you paid for.

    EXCHANGES

    WNE/TMA observes a strict "no refund" policy. However, if after you receive the piece(s) you ordered and for some reason you are not happy, I will discuss exchange options with you.

    HELMETS - As stated above, some minor inconsistencies can occur from helmet to helmet and no helmet with major defects will be sent. However, if you feel that you have received a substandard piece, contact me immediately upon receiving your item with pictures of the areas of concern and we will discuss the issue.

    ARMOR PIECES - As stated, some final trim may be required and no pieces with serious defects will be sent out. However, if you feel that you have received a substandard piece, as with the helmet information, send a picture of the area in question. If it is determined that a substandard piece did slip past my inspection, a new piece will be shipped out at no additional cost to you and you may do what you wish with the original.

    a) Contact for issues concerning your order must be received within one week of the receipt of the item. Time is based on a check of the USPS.com tracking number and will begin on the date shown in that information. Requests for exchanges cannot be honored beyond one week from the date of receipt due to not being able to verify conclusively that it is a WNE/TMA error.

    b) Contact for any issues with orders MUST be done by the person who placed the original order. Third parties ARE NOT allowed, and any third party contact will be ignored. This is for the safety of the financial account of the original buyer. I am sorry for any inconvenience.

    c) If you choose to start working on the part to make any fixes you deem necessary (Bondo on a helmet or reshaping a plastic part), I cannot accept that as an exchange simply because the item has been modified from its received condition and any damages or imperfections cannot be verified as having been the fault of TMA. If you attempt to fix a piece and the part is damaged as a result, TMA recognizes that mistakes can happen and you can receive a replacement part at a discounted price (armor) or I will help you with tips on repair (helmets).

    d) If there is nothing wrong with the physical piece and you simply change your mind about wanting it, you are free to resell it through any number of open-market platforms such as Ebay.

    e) If there is a sizing issue, such as if you purchase a Small Night Owl chest and realize you should have purchased the LArge, please email me and we can discuss the situation and work out a convenient replacement plan.

    f) If you receive the wrong item or part, a replacement part can be provided. If it is the fault of WNE/TMA, the error will be fixed at no additional cost to you, including any shipping charges that may result. If necessary, a return label will be generated and sent so all you need to do is print it and afix it to the package for return. If you decide to use a service other than the USPS instead, a shipping cost refund will be given, but will only be what is calculated on the USPS.com site.

    CANCELLATIONS / REFUNDS


    Typically, all builders have a no-refund/no-return policy and by purchasing through PayPal, you are entering into such an agreement. This is because builders use your funds to purchase the materials needed to craft your product and we can't get a refund from our suppliers. Cancellations sometimes are necessary, but please keep in mind that "changing your mind" is not a valid reason for making such a request. However, there are those times when a cancellation may be granted no questions asked...such as if you made a mistake and overpaid, if you ordered the wrong item and there is a price difference, if there is a computer glitch that accidentally doubles your order, or there is an "act of God" that will prevent you from being able to complete your costume. "Things" happen and I'm more than happy to work with you to correct them if they are truly warranted. CONTACT ME asap so we can get it resolved.

    When you make a "good faith" purchase, as said above, your funds are used to purchase materials to make your items. Due to the custom nature of this industry, I can offer an exchange, but not refund on items ordered.

    WNE/TMA has a 24 hour "grace period" from the date of the order to make any cancellations (with the stipulations listed above). Please be aware, cancellation requests after this 72 hour grace period cannot be granted because your funds are used to secure the production materials.

    THERE ARE EXCEPTIONs - Sometimes things such as the affore mentioned "acts of God" happen that are unavoidable. Floods, fires, tornadoes, volcanic eruptions, polar vortexes, and hurricanes are examples of "acts of God." In these situations, a cancellation will be granted once verification is sent (photos, news reports, etc.).

    FINAL THOUGHTS


    These Terms and Conditions are subject to change at any time for any reason. IF A CHANGE IS MADE: All purchased made BEFORE the change will have their orders fulfilled according to the terms and conditions under which they apply. Purchases AFTER the change is made will be subject to the changes made. A good-faith effort will be made to ensure all customers get what they pay for and to make sure they fall under the terms that apply to them. However, sometimes errors can happen. If you feel this applies to you, please CONTACT ME to discuss it. If it is indeed an error on my part, I will do my best to rectify it. If it is a simple misunderstanding on your part, I will help you any way I can to get what you need.


    IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THEY HAVE READ AND UNDERSTAND THESE TERMS AND CONDITIONS PRIOR TO THE SALE. THANK YOU FOR YOUR UNDERSTANDING AND YOUR BUSINESS.