TERMS & CONDITIONS



Below are the Terms and Conditions for all sales here on the TMA site. If you have any questions or concerns regarding your purchase, please feel free to contact me!


TABLE OF CONTENTS:
MATERIALS
PRODUCTION TIMES
HELMET AND ARMOR DETAILS
ORDER CONFIRMATION
SHIPPING INFORMATION
SHIPPING CONFIRMATION
CANCELLATIONS / RETURNS / REFUNDS
COMMISSION
FINANCING PLAN
RUSH SERVICE

MATERIALS:


All products produced from the TMA shop are made from .125 High Impact Polstyrene (majority of armor pieces), .060 HIPs (specific pieces as noted), white hybrid fiberglass resin (rotocast helmets, solid cast parts), and Rondo (hybrid automotive resin and Bondo (red), Bondo Glass or Hair (green), or Bondo Jelly also green)). Other products that are included with some orders can include but are not limited to - nylon web strapping and associated plastic "parachute" buckles, L200 craft foam (varying thicknesses), and acrylic lenses (varying thicknesses and colors).

PRODUCTION TIMES:


All items produced by TMA are 8 weeks minimum. This applies to all items currently produced, from something as simple as a Droid Restraining Bolt up to a full helmet or armor kit. Some simple items may be shipped earlier than this 8 week minimum, but this is not a guarantee. Please take this into account when placing an order.


HELMET AND ARMOR DETAILS


ARMOR - all resin and plastic armor parts will come with basic trimming to remove production flashing. Some final trimming and shaping for fit will still be required of the customer when the armor is received.

HELMETS - All helmets and associated parts will come with basic trimming, unassembled, and unpainted, and will include a blank uncut visor sheet. As seen in the example pictures on the respective pages, only the base production ring and some flashing on parts will be removed to cut down on weight to help save on shipping.

PLEASE NOTE - Due to the nature of the casting process, some minor inconsistencies can and may occur. These include, but are not limited to, thick and/or thin spots, small bubbles, minor imperfections in the inner layer of the cast, and variations in the thickness of the casting. Even in a climate-controlled shop, a wide range of temperature and humidity variables can make a difference from casting to casting. Some minor inconsistencies that affect the EXTERIOR APPEARANCE (such as 2-part mold seams) may not be corrected prior to shipping and are usually eliminated during the trim, assembly, and painting process. This is not, however, a guarantee that every minor inconsistency will be corrected and some may still exist when you receive the helmet. Helmets with major defects will not be shipped. If a helmet with more than minor inconsistencies is received, please EMAIL ME to discuss exchange options.

COMBOS - all details from armor and helmets apply.

ORDER CONFIRMATION


White Noise Entertainment, Inc. is the full legal business name and parent company under which TMA operates. When an order is placed, an email from PayPal is received at the TMA PayPal address of whitenoiseenter@yahoo.com containing the customer name, address, email, and order information. This information is entered into the TMA ledger and is used to track the order throughout production. When an order is received and logged, an email confirmation is sent to the address attached to the customer's PayPal account. This confirmation, unless otherwise noted here on this site, is typically sent within 24-48 hours of receipt. This email address is only for PayPal and WNE business and is not to be used for any correspondence. Any and all emails sent to this address concerning TMA business will be ignored. I do apologize for any inconvenience.

SHIPPING INFORMATION:


Shipping to domestic US is done with Priority Mail from the USPS. This usually takes 2-3 days for transit. This time is not included in the production time.

ALL INTERNATIONAL SHIPPING: First Class Post, if possible (under 4lbs/1,8kg and under 12"/30cm width/height/length measurement) is used. This takes anywhere from 2-4 weeks for transit, is not insured, and does not guarantee tracking to your location. Priority Mail International (2 weeks average, insurance, and tracking) is used for everything over 4lbs/1,8kg. PMI and Priority Mail Express International (average 8 calendar days, insurance, and tracking) is available for additional charges if desired. Please see the FAQ page for more details on those fees. All items will be declared at full value minus shipping charges. Customer is responsible for all import fees or customs issues that my arise with the declared value.

Please consult the following current list for applicable shipping charges (subject to change):
  • Domestic US (including APO) - Free shipping on all items
  • Canada - Please Email me for a shipping price quote.
  • International (EU, AUS, NZ, MEX) - $15USD shipping on all items in the STORE (up to 3 items total of $45, $10 per Item after that), $30USD shipping on all helmets (only), $50USD shipping on all armor kits (only), and $75USD shipping for combos.
  • Sabine ARMOR KIT ONLY - there is a $30 shipping extra charge, or $50 total extra if ordering the Combo.
  • Other International (outside of EU, AUS, NZ, MEX) - please Email me for a shipping quote

For all shipping that requires this extra charge, please Email me FIRST for an invoice.

TMA is not responsible for lost, misdirected, or returned mail if the address we receive is incorrect or if the item shipped is not picked up from your local postal office. If no insurance is requested, TMA cannot be held responsible for any damage that occurs during shipping. There is a small amount of insurance on Priority Mail packages, but it does not cover the full amount. If damage does occur, it is up to the customer to file a claim with the USPS whether insurance is purchased or not. If the claim is successful, EMAIL ME so we can discuss replacement costs. You can get a new item if yours is truly damaged beyond repair, but it must be paid for by the USPS claim.


SHIPPING CONFIRMATION


When the shipping label for an order has been created, there are two ways in which you will be notified of this and be given the tracking number(s) for your order. For all orders:
1) TMA will use the USPS.com shipping notification feature for each package sent by inputting the email address on file as was received from PayPal.
2) PayPal gives me the option of notifying each customer of the status of their order. After postage has been paid and a tracking number is available, each order will be marked as "shipped" and the tracking number input into the appropriate field. For multiple boxes to one address, the option of "services rendered" will be checked.

CANCELLATIONS / RETURNS / REFUNDS


Typically, all builders have a no-refund/no-return policy and by purchasing through PayPal, you are entering into such an agreement. This is because builders use your funds to purchase the materials needed to craft your product and we can't get a refund from our suppliers. Cancellations sometimes happen, but please keep in mind that "changing your mind" is not a valid reason for asking for a refund. However, there are those times when a refund may be granted no questions asked...such as if you made a mistake and overpaid or if you ordered the wrong item and there is a price difference. Mistakes happen and I'm more than happy to work with you to correct them. CONTACT ME asap so we can get it resolved.

When you make a "good faith" purchase, as said above, your funds are used to purchase materials to make your items. Due to the custom nature of this industry, we can offer an exchanges, but not refunds on items ordered.

CANCELLATIONS – Sometimes things happen, such as a young child changing their minds 10 times in a 24 hour period. If that happens, and it is less than a week from the date of purchase, a cancellation can be considered. I have kids, too, and I want them to be happy. So if this is something that needs to be done, I will do what I can to accommodate. But please be aware, cancellation requests after 2 weeks cannot be granted because your funds are used to secure the production materials.

If, in the extremely rare case that a refund is granted after 2 weeks, the customer will not be allowed to purchase from TMA for a period of 6 months to one calendar year, depending on the amount refunded, from the date of the cancellation. Any purchases made during this suspension will be refunded, no questions asked. Please be aware of this before requesting a refund.

RETURNS - If, after you receive the piece(s) you ordered and for some reason you are not happy, you do have additional options.

a) HELMETS: As stated above, some minor inconsistencies can occur from helmet to helmet and no helmet with major defects will be sent. However, if you feel that you have received a substandard piece, contact me immediately upon receiving your item with pictures of the areas of concern and we will discuss the issue.
  • If it appears to be something that is an easy fix, such as sanding the area(s) in question to make it smooth, that is and will always be the first recommendation. As stated here on this page and elswhere on the site, the customer assumes some responsibility for finishing the helmet as desired. This includes but is not limited to sanding, trimming, assembly, painting, and installation of the visor. If you do not have the tools, skill, or time to finish the helmet as desired, TMA does have that service available. If you would like to do this, EMAIL ME first to discuss this service. If approved, you must send the helmet to me at your cost and pay the $30 assembly fee plus return shipping costs. Time for completion is dependant on the current size of the queue, but should take no more than 2 weeks from the date the helmet is received.
  • Again, as stated, no helmets with serious defects will be sent out, but I do accept that sometimes errors can slip past my inspection. If you feel that it is a problem beyong a simple fix listed above, you may send the helmet back to me at your cost provided you email me first. Inside the USA, I highly recommend using USPS.com postage or whatever is the cheapest method available to you outside the USA. Email that cost and tracking information to me.
  • Upon receipt of the item and after inspection, if the piece does indeed need replacing, your return shipping will be refunded and you will be sent a replacement for free as soon as possible.
  • HOWEVER, if the piece is found to be in good order as is shown and described on this website, it will be returned to the customer for the cost of return shipping and the original shipping will not be refunded.
  • I am sorry for any inconvenience this may cause.
    ARMOR PIECES - As stated, some final trim may be required and no pieces with serious defects will be sent out. However, if you feel that you have received a substandard piece, as with the helmet information, send a picture of the area in question. If it is determined that a substandard piece did slip past my inspection, a new piece will be shipped out at no additional cost to you and you may do what you wish with the original.

    b) Contact for issues concerning the piece must be received within one week of the receipt of the item. Time is based on a check of the USPS.com tracking number and will begin on the date shown in that information.

    c) Contact for any issues with orders MUST be done by the person who placed the original order. Third parties are allowed, provided I receive permission from the original purchaser IN WRITING PRIOR TO ANY DISCUSSIONS. Any third party contact not authorized by the original buyer will be ignored. This is for the safety of the financial account of the original buyer. I am sorry for any inconvenience.

    d) If you choose to start working on the part to make any fixes you deem necessary (Bondo on a helmet or reshaping a plastic part), I cannot accept that as a return simply because the item has been modified from its received condition and any damages or imperfections cannot be verified as having been the fault of TMA. If you attempt to fix a piece and the part is damaged as a result, TMA recognizes that mistakes can happen and you can receive a replacement part at a discounted price (armor) or I will help you with tips on repair (helmets).

    e) If there is nothing wrong with the physical piece and you simply change your mind about wanting it, this is not subject to return for refund and you are free to resell it.

    f) If there is a sizing issue, such as if you purchase a Mini Sabine and realize you should have purchased an adult size, please Email me and we can discuss the situation and work out a convenient replacement plan.

    g) If you receive the wrong item or part, a replacement part can be provided. If it is the fault of TMA, the error will be fixed at no additional cost. I am also willing to refund the return shipping cost, provided it is returned to me using USPS Priority 2-3 day mail. From experience, I have found that the USPS is generally the cheapest option all around, so the cost of return shipping will be calculated using that site. If a service other than the USPS is used, the refund will only be the cost calculated on the USPS.com site. If it is an error on the part of the customer, please see the "SPECIAL NOTES" at the bottom of the ARMOR and HELMETS pages concerning exchanges.

    REFUNDS - As said above, typically all builders have a no refund policy. TMA does follow such a policy for the most part, simply because your funds are used to secure materials for the orders being processed. If, after repeated attempts to make things right, you are still unhappy, a refund will be considered. However, please note, if you request a refund instead of a replacement and one is granted, the part(s) must be sent back by way of USPS Priority Mail 2-3 day shipping at your own expense. The cost of the part ONLY will be refunded in full once the tracking number is received and verified.

    SPECIAL NOTE - I like to consider myself a reasonable person. I will continue to work with you to come to an ammicable solution to the issue, provided you continue to work with me through email to resolve the matter. Should you decide at any time to escalate this to a claim on PayPal, you will forfeit your right to a full refund or any exchange offered and will be barred from purchasing from TMA. I apologize if this seems harsh, however I simply do not have time to try and "fight" someone who refuses to be resonable as well.

    COMMISSION INFORMATION:


    COMMISSIONS HAVE BEEN SUSPENDED FOR THE FORESEABLE FUTURE. Sorry for any inconvenience.


    Custom Commissions are not subject to the 8 week minimum production terms. Commissions, depending on complexity, can take a minimum of 6 months and some times longer. Production times will be discussed and agreed upon before commission commences. Final price will be agreed upon before the commission is secured and payment plan is as follows:
    PHASE 1: A minimum down payment of 25% is required to secure the commission.
    PHASE 2: Work will not commence until 50% of the total price is received.
    PHASE 3: The final 50% of the agreed upon price must be paid before the commission is shipped. No minimum payment is needed or scheduled on this final 50% other than the full amount must be received before the item(s) is/are sent.
    Durring the commission production time, regular updates will be sent with pictures or details of the process. These updates may or may be once a week or once per month depending on the amount of work completed.

    ALL WORK SUBMITTED TO TMA FOR PRODUCTION, WHETHER DRAWINGS, PHYSICAL COPIES, OR IDEAS, THAT ARE TURNED INTO PHYSICAL FORM BECOME THE PROPERTY OF TMA AND MAY BE SOLD, ALTERED, OR DISCONTINUED BY TMA AT ANY TIME FOR ANY REASON WITHOUT COMPENSATION TO THE ORIGINAL CUSTOMER REQUESTING THE COMMISSION.

    FINANCING PLAN


    As stated on the BLOG PAGE, TMA offers TIME PAY.

    Here's the way it works:
    • Only available on total purchases of $150USD ormore
    • Open to all customers world-wide
    • For international customers - full value of the purchase will be declared on customs forms. This may affect import, customs, and tariff fees.
    • Email me with a list of all that you wish to purchase. An invoice will be sent for the total amount and will be set for "partial payments."
    • Take up to a maximum of 8 weeks to pay off your order! No minimum or maximum payment required with each installment.
    • Order processing will start when 75% of the total cost is paid.
    • Orders will be sent within one week of final payment, or after the 6-8 week minimum standard processing time from the date of the initial payment, whichever is the later.



    RUSH SERVICE


    TEMPORARY SUSPENSION!
    In order to serve everyone equally, RUSH has been temporarily suspended starting February 20, 2017 until further notice. Sorry for any inconvenience and thank you for your understanding.


    • RUSH service gives Prioroty Processing of 2 weeks rather than the standard 6. This 2 weeks is a fixed time and cannot be any shorter, so please take this into account when requesting RUSH.
    • RUSH service is available for all items
      • 1 STORE item (gauntlet set, pair of thigh plates, etc) - $15USD
      • 2-5 STORE items - $20USD total
      • 6 or more STORE items - $25USD total
      • Helmets OR full armor kits - $30USD each
      • Helmet AND full armor combos - $50USD
    • NOTE: A "piece" is classified as the listed offering on the STORE page, such as the full 8pc DW gauntlet set is 1 piece.
    • RUSH is subject to availability. There are certain times of the year when RUSH simply cannot be utilized to get your parts in time for certain events, such as cons or holidays. There will be absolute cutoff dates that will be posted when necessary.
    • FOR DOMESTIC SHIPPING INSIDE THE US - shipping is still done by USPS Priority Mail 2-3 day transit. Overnight shipping is an option, but can sometimes be prohibitive. However, if you absolutely need it one day sooner, I am willing to accommodate provided you are willing to pay the difference in shipping costs. Please EMAIL ME and we can discuss the cost difference.
    • FOR INTERNATIONAL SHIPPING - RUSH production time is still 2 weeks minimum and standard First Class postage will be applied to all packages under 4lbs/1.8k. First Class post is 2-4 weeks minimum transit, so please take that into account when requesting rush. Orders that weigh over 4lbs (1.8k) are automatically shipped Priority Mail International. This service is available for orders under the 4lb/1.8k limit but at a higher cost from the USPS. Please EMAIL ME if you would like to discuss these extra charges.
    • As with all packages, full value of the purchase is declared for insurance purposes. This may affrect import fees for international, so please keep that in mind.